RETURNS - CHANGES

If for any reason you are not satisfied with your purchase, we provide the ability to change the product you bought if:

  • You can present the Change Card or the Receipt of the product.
  • No more than 15 days have passed since the date of purchase.
  • The product and the package are in perfect condition.

Attention: a. The products that are outlet cannot be returned b. You can proceed with your return at any BED & BATH store.

TERMS OF RETURN OF MATTRESS/BED BEFORE DELIVERY

For orders made in the physical store:

The customer has the right to cancel the order before delivery of the mattress or bed. In this case, the customer has the right to choose another product, of equal value to that already paid, sold by our Company. This is valid for one (1) year. Refund is not permitted.

TERMS OF RETURN OF MATRESS/BED AFTER DELIVERY

For orders made in the physical store:

The customer has the right to return the mattress/bed after receiving the product, provided that the product packaging has not been opened. If the packaging is closed, a credit invoice, of equal value to that already paid, is issued allowing the customer to choose another product sold by our Company. The credit note is valid for one (1) year. Refund is not permitted.

The above terms apply only to normal size mattress or bed orders (see table of normal dimensions) and not for special dimensions.

NORMAL DIMENSIONS

90cmx200cm
100cmx200cm
120cmx200cm
140cmx200cm
150cmx200cm
160cmx200cm
180cmx200cm
200cmx200cm