If you’re not entirely satisfied with your purchase for whatever reason, we are always happy to help you out with an exchange, as long as you meet the following criteria:

* In case you inadvertently receive products that have not been registered in your order, the return shipping costs shall be covered by the company.
* In case of return for personal reasons, the return shipping costs shall be covered by the customer.
* In case of return due to incorrect registration in the order by the customer, the return shipping costs shall be covered by the customer.
* In case of partial or total order return, if the first order had received the benefit of free shipping, and the new order total does not reach the minimum total for free shipping, then the shipping cost will be covered by the company, as it was in force on the date of the first order.
* Products available exclusively Online cannot be returned/replaced through our physical stores.
* Pillows cannot be returned for hygiene reasons.
* Dimensions and Sizes indicated on the products refer to the product before stitching.
* Returns of products that have been used or washed or their original packaging has been damaged are not accepted.

For orders within a physical store:

• The customer has the right to return the mattress-bed after receiving the product, only if the product packaging has not been opened.
• If the packaging is not opened, a credit note/voucher of equal value to the order total will be issued and can be used for other purchases from the Company.
• The credit note/voucher is valid for three (3) months.
• Refunds are not accepted.

All the above apply only to normal size mattresses or bed orders (see table of normal sizes) and not for custom dimensions.

NORMAL DIMENSIONS

100cmx200cm
160cmx200cm
180cmx200cm
200cmx200cm

Sizes may have a deviation of +/- 2cm.

If you have any questions regarding the return policy or in general, regarding Bed & Bath's activities, you can contact us at e-shop@bedandbath.gr.